Practice Policies
General Policies
Insurance
This practice does not accept any forms of insurance and is considered an "out-of-network" provider for all insurance companies including Medicaid or Medicare. We can provide you with a superbill at the end of your appointment that you can submit to your insurance company, if you wish to be reimbursed. You are responsible for filing your own insurance. It is highly recommended that you contact your insurance company to inquire about out-of-network mental health benefits. Many insurance companies will reimburse a portion of the visit. Payment for services is expected in full and at the time of your appointment. We are only able to accept payment via credit card at this time.
Although this can be a financial burden for patients, we believe patients receive more individualized and consistent care if we do not work with their insurance companies. Patients pay up front for services and are responsible on their own for seeking reimbursement through their insurance if it is a covered benefit.
Please contact the practice directly for the most up to date fees.
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover Card.
Cancellation and No-Show Policy
Your scheduled appointment is reserved for you and only you. We do not overbook to ensure the best quality of care for patients during their visits. Therefore, we have a strict 48 hour cancellation policy. If you are unable to keep your scheduled appointment, please call at least 48 hours in advance to cancel or reschedule your appointment. Keep in mind, our schedule can fill up quickly.
If you do not cancel your appointment more than 48 hours in advance or if you fail to show for your appointment, you will be responsible for the full cost of the appointment.
Medication
We will provide you with enough medication/refills to last until the date of your next required appointment. It is the patient's responsibility to remain current with their appointments so that there is no lapse in medication. Prescriptions will not be called in for patients that frequently cancel or miss their follow up appointments.
Please note, we do not respond to pharmacy requests for refills as they are frequently inaccurate and often automated.
Professional Fees
Please contact the practice directly for the current fee schedule.
Emergency needs
We will respond to phone calls within business hours, though cannot guarantee response outside of business hours or on weekends. We generally will respond to your message or call within 48 business hours. If you have any emergency questions or needs that cannot wait until our response, or if you have any safety concerns about your child, your family, or someone else, please call 911 immediately or visit your local emergency department for evaluation and help.
Additionally, the suicide crisis hotline national number is 988 and they can also be reached via their website at https://988lifeline.org/current-events/the-lifeline-and-988/ .